• Go to Home

How We Are Unique

  • We re-define the continuum of care. Contrary to the popular view that the continuum of care begins when a patient first sees a provider, VFH operates under the premise that the continuum of care begins before a patient ever receives a formal diagnosis- when they are suffering at home and do not know where to turn for help. These at-risk prospective patients who are often considered to be “unreachable” are the very people we are especially interested in identifying since they are the most likely to fall through the cracks in our fractured health care system.
    • These individuals may not realize that they need help, or may not know that help is available until they see a social media advertisement or infographic, watch a movie or read an article that speaks to their unique symptoms and challenges.
    • They may realize they need help, but are too overwhelmed, ashamed or afraid to make that phone call to schedule an initial appointment with a provider or believe they are beyond anyone’s ability to help them.


  • We are unique in our approach to supporting patients along the continuum of care. Through VFH’s Patient Navigation and Care Coordination Service Model, our Patient Engagement Advocates support patients at every step along their journey beginning with empowering them to seek help, finding an appropriate provider, navigating health insurance issues, and ensuring they maintain their gains during and after treatment. We combat stigma through education and advocacy initiatives, empowering patients to recognize their self-worth. Voices for Health is the only program that allows patients to anonymously chat online with a licensed social worker who will not only direct the patient to resources, but also function as their personal advocate throughout their journey of treatment.Other organizations offer some components of this model, but not the comprehensive suite of services that we do.


  • We help vulnerable individuals who face unique challenges in seeking and receiving treatment. Challenges are often due to cultural or language barriers, socio-economic status, fear of employer discrimination, lack of education, an inadequate support system at home, or the fierce stigma of their illness that discourages them from seeking help. Stigma is a barrier that virtually everyone copes with when faced with the decision of whether or not to seek care for an illness or health condition that is judged and misunderstood.


  • We are issue-based, not disease-based. Our goal is not to replace organizations that are already focused on helping underserved patients with mental health conditions, but rather to unite and build coalitions so that we can all be more effective in carrying out our respective and aligned missions. We seek to find common ground, share best practices as appropriate, decrease duplication where it might exist, and not compete.


  • We are a one-stop shop for patient services and education. Few if any other organizations in the health care field that we know of are simultaneously fighting stigma, reaching underserved and unreached populations, offering provider and patient education in collaboration with higher education and medical entities, providing intensive navigation of the health care system while working with the insurance system as allies, and lobbying for legislative and policy change.