Anonymous entry point to care: Voices for Health combats stigma and empowers patients to seek treatment by allowing them to anonymously chat online with a Patient Engagement Advocate (licensed social worker). This personal advocate guides the patient to resources and functions as an additional source of support throughout their journey of treatment. This includes working with the patient’s family, if appropriate. E-Support networks and in-person support groups will also available.
Advocates help patients understand their health insurance and can do the leg-work of finding an appropriate provider who is in-network, if possible. The Advocate can help the patient switch to a new insurance plan, if needed.
Advocates interview and screen providers to see if they are a good potential fit for the patient. Only providers who are responsive to calls and meet the patient’s preferred criteria are recommended for the patient to contact on their own. Advocates can also schedule the initial appointment for the patient, if requested.
Patients who are placed on waiting lists are offered referrals to support groups, online therapy, and evidence-based complementary therapies (such as yoga). Advocates work with the patient’s PCP to follow up on specialist referrals, if needed.